Live Agent Interface
24/7 Seamless Experience
Personalized With AI
Intelligent Virtual Assistants
Affordable & ROI-Driven
Empowerment of Employees
Configured To The Core
Build a smartercontact center.
Pre-built Banking Skills
Inbound Calls Automated
First Contact Resolution
What our clients are saying…
“At Telco, we’ve always believed in the power of community and service. With Directlink, we feel we have reached the most cost-efficient and effective way of meeting our members where they want to be met. Some members just want to pick up the phone and call, where other members would rather use online services. It is our goal to ensure each member is taken care of 24/7, in their own preferred way. This partnership with Directlink has allowed us to provide better member service, during all hours of the day, without compromising our staffing or hours of operation.”
"The results we've seen in just the first few weeks of implementation are remarkable – over 60% of routine banking tasks automated and a substantial number of our customers are engaging after hours. We've found a win-win partnership with Directlink, one that demonstrates the potential for community banks to thrive in the digital age without compromising their core values."
"The results exceeded our expectations, handling approximately 4,000 inquiries with a 67% success rate"
Check Out Our Case Studies
Have a question? check these answers.
It’s better member service to offer AI up front with the ability to transition to a live agent vs. waiting on hold for 5-10 min. for a live agent.
For members: We believe in starting the conversations with AI to free agents to engage in high-value tasks (video, voice, co-browsing).
For employees: We empower front-line staff to own and operate our solution themselves – no tickets systems and no ai-expertise required.
Proposals are provided as annualized prices (with transaction caps) based on channels (phone, sms, chat, etc.), conversation volume (per month), and average duration per conversation (in minutes).