The New Wave:Conversational Banking.


Increase Contact Center Efficiency
Connect with customers immediately; enable personalized self-service; keep callers contained and allow employees to focus on more complex queries.
Reduce Operational Burden and Costs
Eliminate wait times; decrease time-to-resolution; drive business opportunities and cross-sell efficiency while significantly lowering costs of your traditional call center.
Boost Loyalty and Increase Reach
Make customers happier with hyper-personalized service whenever they need it. Offer service and product recommendations and provide a path to resolution with speed at scale.

INTELLIGENT EXPERIENCE
Natural languagecompetency.
CUSTOMER FACING
Global intent.


CUSTOMER FACING
An omnichannelexperience.
Message builder.

The insight hub.

The gatekeeper.

Your safety net.

CUSTOMER FACING
Build a smartercontact center.
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Pre-built Banking Skills
A library of pre-built, complex skills that connect your core banking platform and other data sources and allows customers/members to converse and transact according to their preferences.
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Inbound Calls Automated
Reduce average wait times and contact center workloads — allowing your employees to focus on higher-value tasks and work more efficiently.
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Self-service FAQs
Empower customers to self-serve by accessing curated content and pre-built FAQs. In addition, our FAQ builder allows your team to create, modify, and update the knowledge base on the fly.
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First Contact Resolution
Utilize our Intelligent Virtual Assistants (IVAs) to increase first contact resolutions. Understand the what and why of a customer interaction and guide them through to the finish with a digital-first customer service experience.
AI POWERED
Intelligence at your fingertips.
Natural Language Processing (NLP)
Parse through human language (text). Understand natural sentence structures versus simple keywords.
Intent Recognition
Understand what the user is requesting, even if phrased unexpectedly. Critical to avoid roadblocks in the experience.
Fulfilment
The ability to pull data via web services or databases using APIs, run conditions and inform the dialog manager.
Voice Optimized Responses
Engage in conversation in a humanlike manner and show emotion to deliver an optimized experience.
Dynamic Text to Speech
Convert written text to natural-sounding speech and vice versa, support various languages, voices, and accents.
Machine Learning (ML)
Learn how to better respond to the user by analyzing human input, improving intent recognition and optimizing interactions.
Entity Recognition
Understand that some text refers to informative categories such as “how much” = balance. Needed for complex commands.
Contextual Awareness
Ability to follow conversation history, translate, recall and memorize information from conversation to conversation.
Voice Biometrics
Leverage user-based security and authentication through active and/or passive voice biometrics.
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