Increase Contact Center Efficiency
Reduce Operational Burden and Costs
Boost Loyalty and Increase Reach
Directlink utilizes the latest in Natural Language Processing and Understanding (NLP/NLU) to deliver a human-like conversational environment to assist your customers/members better. Our NLU engines detect customer intent and ask the appropriate follow-up questions to fulfill the request. The system grows more intelligent over time by learning from conversational data to better understand and respond to queries more efficiently and accurately.
Capture and understand intents to create and deliver meaningful, personalized engagements. Our platform leverages extensive domain knowledge and the power of artificial intelligence (AI) to strengthen a framework that continuously handles end-user requests while achieving organizational objectives.
Connect with customers — anytime, anywhere. Deliver seamless, contextual experiences through conversations that traverse channels and provides continuity to all parties.
All-in-one AI management portal.
The insight hub.
Your safety net.
Build a smartercontact center.
Pre-built Banking Skills
Inbound Calls Automated
First Contact Resolution
Intelligence at your fingertips.
Natural Language Processing (NLP)
Voice Optimized Responses
Dynamic Text to Speech
Machine Learning (ML)
Experience a contact center revolution.
Build and deploy cost-efficient, hyper-personalized, digital experiences at scale across your entire organization.