Extend customer experience across channels with deep integrations
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ENDLESS POSSIBILITIES

Reshape banking experience.

Differentiate your credit union
Increase Member Satisfaction
Drive Member Acquisition
Improve Call Center Efficiency
69% of consumers prefer to use Virtual Assistants for the speed.

Enhance experience through engagements.

Differentiate your credit union with frictionless member experience.

Eliminate call wait time
Connect with your member promptly so they don’t have to wait anymore. Immediate responses solve their problems whenever they need you the most.
Reduce call resolution time
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Empower members through self-serve FAQs
Empower your members with the ability to obtain straightforward FAQ answers on their own. Your members can get what they need easier and faster 24/7, 365.
Pivot between channels becomes so easy
We help you to pick channels that work best for your member. Transfer conversations between channels like Call, SMS, and Web Chat allows them to manage tasks on the go.
70% of millennials who have used IVA report positive experiences.

Attract members with stellar support.

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.

Increase Loyalty
We design and develop world class websites and apps.
Drive revenue
We design and develop world class websites and apps.
Brand Awareness
We design and develop world class websites and apps.
Send and receive messages with improved security
We design and develop world class websites and apps.
Consumers and businesses will save 2.5 billion hours from chatbot by 2023.

Enhance productivity with AI technology.

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.

Prioritize agent tasks with reduced workload
Our solution takes care of a great portion of incoming inquiry traffic from all channels so your contact center agents can utilize their time on high value-added member engagement.
Increase intelligence through interactions
Our AI solution grows smarter over time by learning from past user interactions. This enables the virtual assistant to recommend the best product or service for members.
Reduce operational cost
Conversational AI is a cost-saving solution that allows your credit union to serve more members with low overheads. It also increases first call resolution (FCR) rates up to 85% compared to live agents.
Get diligent support whenever you need it
We are always here for you to support your needs. Within minutes, you can get in touch with our customer support team and get the answers you look for.
USE CASES

Explore the possibilities.

Use case examples
Improve member acquisition
Reduce cost-to-serve
Improve employee satisfaction
Omni-channel experience

Integrate channels with each other so members receive consistent support

Self-Service

Enable members to complete the task they need whenever and wherever they want in a cost-efficient manner

Real-time personalization

Personalize content in real-time based on the member context and needs to offer a differentiated experience

Automatic content creation

Identify the most relevant data insights to automatically create content for each user and provide recommendations

Conversational Interfaces

Enable users to have conversations that feel natural with machines by speech or text

Don't wait, make the shift to Directlink today.

Over 9 million digital products by a global community.
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