What is Directlink?
Directlink is an AI-powered voice banking platform built for community banks and credit unions to effortlessly meet their customer and member needs in real-time. Directlink delivers a compliant, best-in-class customer experience through hyper-personalized interactions, all while seamlessly integrating into your FinTech ecosystem.
Use this tool to gain insights into the financial impact of handling routine customer calls:
Estimate Costs: Calculate the annual cost of handling routine customer calls based on your number of agents, their average wage, and call distribution.
Why It Matters: Understand where your resources are going and how much you spend on routine tasks.
Explore Savings: See how automation with Directlink can reduce costs and allow agents to focus on more complex, value-added interactions.
*Routine calls include account inquiries, transaction queries, transfers and payments, and miscellaneous maintenance.
Take A Look At Some Of Our Partners
These are just a few of the community banks and credit unions we are proud to call partners.
In today’s fast-paced world, your customers and members expect instant and seamless interactions. With Directlink, credit unions and community banks can now provide a personalized, AI-powered voice banking experience that meets the needs of the modern-day consumer without compromising on security or compliance.
AI-Powered Assistance
Human Touch Anytime
Unparalleled Security
Experience the power of AI-powered voice banking and set your institution apart from the rest. Directlink is more than just a platform- it’s the next evolution in banking communication.
User Centric Experience
Enhanced Security
Data-Driven Insights
Operational Efficiency
Easy Integration
Adaptable Omnichannel
All-in-one AI management portal.
“At Telco, we’ve always believed in the power of community and service. With Directlink, we feel we have reached the most cost-efficient and effective way of meeting our members where they want to be met. Some members just want to pick up the phone and call, where other members would rather use online services. It is our goal to ensure each member is taken care of 24/7, in their own preferred way. This partnership with Directlink has allowed us to provide better member service, during all hours of the day, without compromising our staffing or hours of operation.”
David Burnette
"The results we've seen in just the first few weeks of implementation are remarkable – over 60% of routine banking tasks automated and a substantial number of our customers are engaging after hours. We've found a win-win partnership with Directlink, one that demonstrates the potential for community banks to thrive in the digital age without compromising their core values."
Lori Tucker
"The results exceeded our expectations, handling approximately 4,000 inquiries with a 67% success rate"
Beyond Business Hours: Embracing 24/7 Support
Telco faced a challenge: high call volumes and limited agents. Their commitment to their members led them to Directlink. Telco introduced 'Tessa', their AI-powered assistant.
The Future of Community Banking
This case study reveals how Directlink's platform has helped United Bank of Georgia optimize its contact center operations without sacrificing customer satisfaction.
A Digital Shift: Navigating M&A With AI
Learn how CFCU Community Credit Union utilized Directlink to make their merger & acquisition process seamless for their members and easy for the CFCU CCU team.
Our Partners
