What is Directlink?
Directlink is a conversational banking platform built for Community Banks and Credit Unions to effortlessly meet their customer and member needs in real-time. Directlink delivers a compliant, best-in-class customer experience through hyper-personalized interactions, all while seamlessly integrating into your FinTech ecosystem.
Seamless. Secure. Smart.
Human Touch Anytime
Conversational Banking Redefined
In today’s fast-paced world, your customers and members expect instant and seamless interactions. With Directlink, credit unions and community banks can now provide a personalized, conversational banking experience that meets the needs of the modern-day consumer without compromising on security or compliance.
Empowering Credit Unions & Community Banks
Experience the power of conversational banking and set your institution apart from the rest. Directlink is more than just a platform- it’s the next evolution in banking communication.
User Centric Experience
All-in-one AI management portal.
The insight hub.
Benefits for Credit Unions & Community Banks
Grow Membership & Retention
What our clients are saying…
“At Telco, we’ve always believed in the power of community and service. With Directlink, we feel we have reached the most cost-efficient and effective way of meeting our members where they want to be met. Some members just want to pick up the phone and call, where other members would rather use online services. It is our goal to ensure each member is taken care of 24/7, in their own preferred way. This partnership with Directlink has allowed us to provide better member service, during all hours of the day, without compromising our staffing or hours of operation.”
"The results we've seen in just the first few weeks of implementation are remarkable – over 60% of routine banking tasks automated and a substantial number of our customers are engaging after hours. We've found a win-win partnership with Directlink, one that demonstrates the potential for community banks to thrive in the digital age without compromising their core values."
"The results exceeded our expectations, handling approximately 4,000 inquiries with a 67% success rate"