What is Directlink?
Directlink is a conversational banking platform built for Community Banks and Credit Unions to effortlessly meet their customer and member needs in real-time. Directlink delivers a compliant, best-in-class customer experience through hyper-personalized interactions, all while seamlessly integrating into your FinTech ecosystem.
AI-Powered Assistance
Human Touch Anytime
Unparalleled Security
In today’s fast-paced world, your customers and members expect instant and seamless interactions. With Directlink, credit unions and community banks can now provide a personalized, conversational banking experience that meets the needs of the modern-day consumer without compromising on security or compliance.

Experience the power of conversational banking and set your institution apart from the rest. Directlink is more than just a platform- it’s the next evolution in banking communication.
User Centric Experience
Enhanced Security
Data-Driven Insights
Operational Efficiency
Easy Integration
Adaptable Omnichannel




Benefits for Credit Unions & Community Banks
Stay Relevant
Grow Membership & Retention
Drive Revenue
24/7 Availability
Build a smartercontact center.
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Pre-built Banking Skills
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Inbound Calls Automated
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Self-service FAQs
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First Contact Resolution
Intelligence at your fingertips.
Natural Language Processing (NLP)
Intent Recognition
Fulfilment
Voice Optimized Responses
Dynamic Text to Speech
Machine Learning (ML)
Entity Recognition
Contextual Awareness
Our Partners
