Extend customer experience across channels with deep integrations
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What is Directlink?

Directlink is a conversational banking platform built for Community Banks and Credit Unions to effortlessly meet their customer and member needs in real-time. Directlink delivers a compliant, best-in-class customer experience through hyper-personalized interactions, all while seamlessly integrating into your FinTech ecosystem.

Seamless. Secure. Smart.

AI-Powered Assistance
Our advanced conversational AI technology delivers hyper-personalized, human-like interactions across all channels.
Human Touch Anytime
When you need a person, our platform seamlessly shifts from AI to a live agent. With chat, calls, video, and secure sharing, it’s like having a friendly bank assistant online.
Unparalleled Security
Dive into the future of banking, backed by state-of-the-art encrypted security ensuring every conversation and transaction is private and protected.

Conversational Banking Redefined

In today’s fast-paced world, your customers and members expect instant and seamless interactions. With Directlink, credit unions and community banks can now provide a personalized, conversational banking experience that meets the needs of the modern-day consumer without compromising on security or compliance.

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Empowering Credit Unions & Community Banks

Experience the power of conversational banking and set your institution apart from the rest. Directlink is more than just a platform- it’s the next evolution in banking communication.

User Centric Experience
Elevate the user experience with natural language processing, allowing customers to communicate in their own words, anytime, anywhere.
Enhanced Security
Incorporating cutting-edge encryption and security protocols, we ensure that conversations and transactions are protected at all times.
Data-Driven Insights
Gain valuable insights from customer interactions, empowering you to make informed decisions and optimize services.
Operational Efficiency
Automate routine inquiries, leading to reduced operational costs and quicker response times.
Easy Integration
Designed to seamlessly integrate with your existing banking systems, deployment is straightforward and hassle-free.
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24/7 Always On
Human-like Interactions
Operational Efficiency
Customer Retention
Revenue Generation
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Benefits for Credit Unions & Community Banks

Stay Relevant
Embrace the future of banking and meet the digital expectations of your customers.
Grow Membership & Retention
Offer value-added services that enhance member loyalty and attract new members.
Drive Revenue
Increase cross-sell and up-sell opportunities with personalized product recommendations.
24/7 Availability
Ensure your customers have access to banking services anytime, even outside of business hours.
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Our Partners

Fiserv
Constellation
Unblu
ShareOne
Q2
Corelation
Jack Henry Associates
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