What is Directlink?

Directlink is an AI-powered voice banking platform built for community banks and credit unions to effortlessly meet their customer and member needs in real-time. Directlink delivers a compliant, best-in-class customer experience through hyper-personalized interactions, all while seamlessly integrating into your FinTech ecosystem.

Seamless. Secure. Smart.

AI-Powered Assistance
Our advanced conversational AI technology delivers hyper-personalized, human-like interactions across all channels.
Human Touch Anytime
When you need a person, our platform seamlessly shifts from AI to a live agent. With chat, calls, video, and secure sharing, it’s like having a friendly Virtual Banker.
Unparalleled Security
Dive into the future of banking, backed by state-of-the-art encrypted security ensuring every conversation and transaction is private and protected.

Voice Banking Redefined

In today’s fast-paced world, your customers and members expect instant and seamless interactions. With Directlink, credit unions and community banks can now provide a personalized, AI-powered voice banking experience that meets the needs of the modern-day consumer without compromising on security or compliance.

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Empowering Credit Unions & Community Banks

Experience the power of AI-powered voice banking and set your institution apart from the rest. Directlink is more than just a platform- it’s the next evolution in banking communication.

User Centric Experience
Elevate the user experience with natural language processing, allowing customers to communicate in their own words, anytime, anywhere.
Enhanced Security
Incorporating cutting-edge encryption and security protocols, we ensure that conversations and transactions are protected at all times.
Data-Driven Insights
Gain valuable insights from customer interactions, empowering you to make informed decisions and optimize services.
Operational Efficiency
Automate routine inquiries, leading to reduced operational costs and quicker response times.
Easy Integration
Designed to seamlessly integrate with your existing banking systems, deployment is straightforward and hassle-free.
Adaptable Omnichannel
Whether it’s email, social, or beyond, we tailor our solutions to ensure your financial institution engages customers seamlessly on any channel.
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24/7 Always On
Authentic Interactions
Operational Efficiency
Customer Retention
Revenue Generation

All-in-one AI management portal.

Easy Content Management

Customize your AI Model
Create and deploy FAQs on the fly
Test real-time alternations in portal
Implement banking product hierarchy
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Deep Insights

Update real time call traffic data
Standardize raw business data
Export call data with ease
Transform data into actionable insights
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Robust User Management

Create end user policies
Customize role-based access
Disable users' access when needed
Manage users' personal information
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Benefits for Credit Unions & Community Banks

Stay Relevant
Embrace the future of banking and meet the digital expectations of your customers.
Growth & Retention
Offer value-added services that enhance member loyalty and attract new members.
Drive Revenue
Increase cross-sell and up-sell opportunities with personalized product recommendations.
24/7 Availability
Ensure your customers have access to banking services anytime, even outside of business hours.

What our clients are saying…


Check Out Our Case Studies

Beyond Business Hours: Embracing 24/7 Support
Beyond Business Hours: Embracing 24/7 Support

Telco faced a challenge: high call volumes and limited agents. Their commitment to their members led them to Directlink. Telco introduced 'Tessa', their AI-powered assistant.

The Future of Community Banking
The Future of Community Banking

This case study reveals how Directlink's platform has helped United Bank of Georgia optimize its contact center operations without sacrificing customer satisfaction.

A Digital Shift: Navigating M&A With AI
A Digital Shift: Navigating M&A With AI

Learn how CFCU Community Credit Union utilized Directlink to make their merger & acquisition process seamless for their members and easy for the CFCU CCU team.

Our Partners

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Directlink isn't just a platform

it’s a promise of elevated service, operational efficiency, and unwavering loyalty. Embrace the future of banking where every interaction is optimized for the best possible outcomes.