What is Directlink?

Directlink is a conversational banking platform built for Community Banks and Credit Unions to effortlessly meet their customer and member needs in real-time. Directlink delivers a compliant, best-in-class customer experience through hyper-personalized interactions, all while seamlessly integrating into your FinTech ecosystem.

Seamless. Secure. Smart.

AI-Powered Assistance
Our advanced conversational AI technology delivers hyper-personalized, human-like interactions across all channels.
Human Touch Anytime
When you need a person, our platform seamlessly shifts from AI to a live agent. With chat, calls, video, and secure sharing, it’s like having a friendly bank assistant online.
Unparalleled Security
Dive into the future of banking, backed by state-of-the-art encrypted security ensuring every conversation and transaction is private and protected.

Conversational Banking Redefined

In today’s fast-paced world, your customers and members expect instant and seamless interactions. With Directlink, credit unions and community banks can now provide a personalized, conversational banking experience that meets the needs of the modern-day consumer without compromising on security or compliance.

Schedule a Demo
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Empowering Credit Unions & Community Banks

Experience the power of conversational banking and set your institution apart from the rest. Directlink is more than just a platform- it’s the next evolution in banking communication.

User Centric Experience
Elevate the user experience with natural language processing, allowing customers to communicate in their own words, anytime, anywhere.
Enhanced Security
Incorporating cutting-edge encryption and security protocols, we ensure that conversations and transactions are protected at all times.
Data-Driven Insights
Gain valuable insights from customer interactions, empowering you to make informed decisions and optimize services.
Operational Efficiency
Automate routine inquiries, leading to reduced operational costs and quicker response times.
Easy Integration
Designed to seamlessly integrate with your existing banking systems, deployment is straightforward and hassle-free.
Adaptable Omnichannel
Agility meets versatility with Directlink. Whether it’s email, social, or beyond, we tailor our solutions to ensure your financial institution engages customers seamlessly on any channel.
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24/7 Always On
Authentic Interactions
Operational Efficiency
Customer Retention
Revenue Generation

All-in-one AI management portal.

Message Builder.

Customize greeting and salutation
Create and deploy FAQs on the fly
Test real-time alternations in portal
Implement banking product hierarchy
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Deep Insights

Update real time call traffic data
Standardize raw business data
Export call data with ease
Transform data into actionable insights
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Robust User Management

Create end user policies
Customize role-based access
Disable users' access when needed
Manage users' personal information
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Benefits for Credit Unions & Community Banks

Stay Relevant
Embrace the future of banking and meet the digital expectations of your customers.
Grow Membership & Retention
Offer value-added services that enhance member loyalty and attract new members.
Drive Revenue
Increase cross-sell and up-sell opportunities with personalized product recommendations.
24/7 Availability
Ensure your customers have access to banking services anytime, even outside of business hours.

What our clients are saying…


Build a Smarter
Contact Center.


Pre-built Banking Skills
A library of pre-built, complex skills that connect your core banking platform and other data sources and allows customers/members to converse and transact according to their preferences.


Inbound Calls Automated
Reduce average wait times and contact center workloads — allowing your employees to focus on higher-value tasks and work more efficiently.


Self-service FAQs
Empower customers to self-serve by accessing curated content and pre-built FAQs. In addition, our FAQ builder allows your team to create, modify, and update the knowledge base on the fly.


First Contact Resolution
Utilize our Intelligent Virtual Assistants (IVAs) to increase first contact resolutions. Understand the what and why of a customer interaction and guide them through to the finish with a digital-first customer service experience.

Intelligence at your fingertips.

Natural Language Processing (NLP)
Parse through human language (text). Understand natural sentence structures versus simple keywords.
Intent Recognition
Understand what the user is requesting, even if phrased unexpectedly. Critical to avoid roadblocks in the experience.
The ability to pull data via web services or databases using APIs, run conditions and inform the dialog manager.
Voice Optimized Responses
Engage in conversation in a humanlike manner and show emotion to deliver an optimized experience.
Dynamic Text to Speech
Convert written text to natural-sounding speech and vice versa, support various languages, voices, and accents.
Machine Learning (ML)
Learn how to better respond to the user by analyzing human input, improving intent recognition and optimizing interactions.
Entity Recognition
Understand that some text refers to informative categories such as “how much” = balance. Needed for complex commands.
Contextual Awareness
Ability to follow conversation history, translate, recall and memorize information from conversation to conversation.

Our Partners

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Directlink isn't just a platform

it’s a promise of elevated service, operational efficiency, and unwavering loyalty. Embrace the future of banking where every interaction is optimized for the best possible outcomes.