A friendly, recognizable voice that represents your community and understands the customer’s needs.
Customers want to feel heard and valued, even if the initial operator cannot support their request. Yet, as community financial institutions grow, managing inbound calls shift over time from convenience to burden.
Forwarding Calls to Tellers
Round-robin Call Routing
Establishing Hunt Groups
Direct Dial Departments
Auto-attendant IVR Menus
A friendly, recognizable voice that represents your community and understands the customer’s needs.
Even if an operator is not the right person to resolve an issue, customers want to feel heard and valued. Yet as community financial institutions grow, managing inbound calls shift over time from an opportunity to a burden.
Forwarding Calls to Tellers
Round-robin Call Routing
Establishing Hunt Groups
Direct Dial Departments
Auto-attendant IVR Menus
Answer every call with a topical greeting and effortlessly guide the call to its final destination without the need for a complex IVR-tree. Instead, the caller guides the conversation and the Virtual Operator responds appropriately.
Relevant & Personalized Greetings
Targeted Financial Messaging
Directing Calls to the Best Banker
FAQs from Knowledgeable Staff
Virtual Operator ensures every interaction starts positively by tailoring responses to the specific caller, delivering a thoughtful and context-aware introduction.
Whether it’s sharing alternative business hours, offering product promotions, or announcing service changes, customers can stay informed without added operational burden for your service teams.
Calls are routed intelligently to the most appropriate destination, ensuring seamless navigation for your customers. Whether directing calls to departments, specific branches, or employees from your directory.
Virtual Operator makes transitions between systems or departments smooth and stress-free. With minimal wait times and precise routing, callers are effortlessly connected to the right destination.
Use generative AI for crafting responses, tracking changes with an audit trail, and gaining insights through analytics on common questions and outcomes, ensuring transparency and continuous improvement.
ransform your phone system into a branded asset that represents your community and organization
Regional dialects & vernacular
Full control over spoken audio
Integrated with Virtual Voice
Transform your phone system into a branded asset that represents your community and organization
Conversational AI for voice
Dynamic & intelligent call flows
Supports all phone systems
Captures the caller’s intent before ever reaching a live agent, shortening the live agent service times by 10%
Reduce resolution times
Inform agents in transition
FAQs for Products & Service
Phone tree system difficult to administer and maintain?
Take control with Conversational AI and content management.
Stuck continuing to use a robotic sounding auto-attendant IVR?
Front end your telephony solutions with integrated Conversational AI.
Struggling with disjointed agent-facing technology?
Front end your PBX and Call Center solutions with integrated Conversational AI.
Wish your phone system was a branded channel?
Deliver topical messages around campaigns, events, service changes, & caller opportunities.
Directlink goes beyond a platform—it’s a commitment to seamless service, enhanced efficiency, and genuine connection. Step into the future of banking where every interaction is designed to deliver exceptional outcomes, build trust, and elevate customer experiences.
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