No matter how advanced your technology is, callers aren’t speaking any faster, and agents are limited to one call at a time. This bottleneck restricts your ability to scale operations unless you can prevent or efficiently deflect inbound customer calls.
offers a suite of AI tools, including Virtual Banker, that work in harmony to address scaling phone calls:
No matter how advanced your technology is, callers aren’t speaking any faster, and live agents are still limited to handling one call at a time. This creates a bottleneck that restricts your ability to scale operations—unless you can proactively prevent or efficiently deflect inbound calls.
offers a suite of AI tools, including Virtual Banker, that work in harmony to address scaling phone calls:
Easy & Routine
Availability of Operating Hours
Guided & Non-technical
High-touch & Personalized
Guaranteed & Escalated
Fear of Being Hacked
Banking-as-usual (~60%)
Fraud & Disputes (~10%)
IT Assistance (~10%)
Miscellaneous Support (~10%)
Connect with Directory (~10%)
New Account Inquiry (<1%)
Not operationally scalable
Managerially challenging (staffing)
Routine/monotonous/repetitive
Legacy & disjointed technology
Less-secure than other channels
Unpredictable & Time-sensitive
Train the Virtual Banker on what you want it to know (in hours not days)
Write the script for Virtual Banker which never deviates
Evaluate the AI's performance like you would with a live agent
![Customer support [Recovered]-04](data:image/svg+xml;nitro-empty-id=MjAyOTozNjQ=-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNzY4IDc2NSIgd2lkdGg9Ijc2OCIgaGVpZ2h0PSI3NjUiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
Governed AI managed by the retail operations team for rapid updates, AI training, and customer journey mapping
![Customer support [Recovered]-08](data:image/svg+xml;nitro-empty-id=MjA0NzozNjQ=-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNzY4IDc2OCIgd2lkdGg9Ijc2OCIgaGVpZ2h0PSI3NjgiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
Eliminate wait times with instant responses powered by the same systems your live agents rely on—core banking, card processing, and more.
![Customer support [Recovered]-07](data:image/svg+xml;nitro-empty-id=MjA2NTozNjQ=-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNzY4IDc2OCIgd2lkdGg9Ijc2OCIgaGVpZ2h0PSI3NjgiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
Deliver seamless customer account support 24/7/365, ensuring round-the-clock service and availability
![Customer support [Recovered]](data:image/svg+xml;nitro-empty-id=MjA4MzozMzk=-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNDU0IDQ1NSIgd2lkdGg9IjQ1NCIgaGVpZ2h0PSI0NTUiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
Break through operational limits with a solution that handles unlimited call volumes, eliminating bottlenecks caused by agent-customer workflows
![Customer support [Recovered]-07](data:image/svg+xml;nitro-empty-id=MjEwMTozNjQ=-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNzY4IDc2OCIgd2lkdGg9Ijc2OCIgaGVpZ2h0PSI3NjgiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
Adapt and integrate effortlessly with API connections to FinTech platforms, making it configurable where you want and customizable where you need.
Transform account support with 24/7 availability, seamless FinTech integration, and real-time AI updates controlled by your retail operations team. Deliver instant, accurate service aligned with live-agent standards, while effortlessly managing unlimited call volumes. Adaptable, reliable, and built for your business.
Focused on automating banking-as-usual customer inquiries 24-7-365. Real-time banking core connected account interactions, for banking skills such as:
Not another touch-tone-teller. No fixed call paths with core-connected AI. A dedicated content management solution for owning the customer journey, including:
Operational Efficiency
Automated routine inquiries and transactions – +50% of calls handled using AI
Augmented Center Hours
F.I. may reduce or expand operating hours to optimize staffing schedules and redeploy agents to higher value positions
Data Insights
Managers know precisely where customers struggle in a call flow with self-service tools for enhancing the AI workflow
24/7/365 Access
Access to real-time assistance for banking queries with +10% increase in calls served with new calls overnight
Streamlined Transactions
Efficient handling of routine banking tasks, saving time and effort with +95% recognition rate
Reduced Hold Times
Caller hold times to reach a live agent during peak operating hours reduced by +30%
Operational Efficiency
Automated routine inquiries and transactions – +50% of calls handled using AI
Augmented Center Hours
F.I. may reduce or expand operating hours to optimize staffing schedules and redeploy agents to higher value positions
Data Insights
Managers know precisely where customers struggle in a call flow with self-service tools for enhancing the AI workflow
24/7/365 Access
Access to real-time assistance for banking queries with +10% increase in calls served with new calls overnight
Streamlined Transactions
Efficient handling of routine banking tasks, saving time and effort with +95% recognition rate
Reduced Hold Times
Caller hold times to reach a live agent during peak operating hours reduced by +30%
Directlink goes beyond a platform—it’s a commitment to seamless service, enhanced efficiency, and genuine connection. Step into the future of banking where every interaction is designed to deliver exceptional outcomes, build trust, and elevate customer experiences.
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Use this tool to gain insights into the financial impact of handling routine customer calls:
*Routine calls include account inquiries, transaction queries, transfers and payments, and miscellaneous maintenance.
