At Directlink, our mission is simple: to revolutionize the way community banks and credit unions connect with their members. In a rapidly digitizing world, we believe that technology should amplify, not replace, the personal touch that sets community financial institutions apart.
By integrating state-of-the-art conversational AI with a suite of digital communication tools, we ensure that every interaction feels tailored, personal, and deeply human—even when powered by advanced algorithms.
Directlink was conceived as a bold vision—a startup mentality backed by decades of industry knowledge. While we operate with the agility and innovation of a startup, our roots are deeply embedded in the financial industry’s soil.
Our parent company, IMS Direct (IMS, Inc), has been an industry trailblazer since 1986. As an integrated service provider for Conversational AI and Omnichannel Communications, they’ve always been ahead of the technology curve. Directlink is a testament to that legacy, a brainchild born from recognizing the evolving needs of community banks and credit unions.
In our journey, we’ve seen the challenges these institutions face in competing with large-scale banks. Yet, we’ve also witnessed the unparalleled value they offer—the community-centric approach, the personal touch, the deep-rooted trust. Our goal with Directlink is to augment these strengths, enabling small and medium-sized financial institutions to not just compete but to set new industry standards.
Conversational AI that replaces scattered documentation with instant, policy-aligned answers empowering staff to work smarter, faster, and always in complianc
Conversational AI that handles everyday banking, resolving account questions, processing transactions, and delivering 24/7 support so your team can focus on higher-value needs.
Conversational AI that supports digital and core banking conversions resolving issues in real time, reducing call volume, and guiding customers through change with confidence.
![Customer support [Recovered]-08](https://directlink.ai/wp-content/uploads/2024/11/Customer-support-Recovered-08-768x768.png)
Traditional IVR keypad solution for secure self-service, giving customers fast access to account info, while easing call volume and supporting high-frequency banking tasks.
Directlink goes beyond a platform—it’s a commitment to seamless service, enhanced efficiency, and genuine connection. Step into the future of banking where every interaction is designed to deliver exceptional outcomes, build trust, and elevate customer experiences.
Use this tool to gain insights into the financial impact of handling routine customer calls:
*Routine calls include account inquiries, transaction queries, transfers and payments, and miscellaneous maintenance.
