Where innovation happens.

We are a team of driven individuals who are passionate about technological advancement and table tennis 🏓.


Helping community banks and
credit unions deliver value since 1986.

A division of IMS, Inc. — a leader in transactional communications — Directlink has become a first-of-its-kind AI-powered conversational banking platform. Headquartered in Syracuse, New York, and serving financial institutions of all shapes and sizes, we’ve leveraged the knowledge gained over the past 35 years to help deliver digital transformation through the deployment and management of virtual customers assistants across new and traditional channels. The truth is, your goals are our goals, and we’ll work tirelessly to build the solutions and services you need now and into the future.


Satisfied Clients


Client Retention


Years of Experience


We’re a bit of a startup inside of an established organization. We leverage deep knowledge of the financial services industry to craft strategies and build solutions for our clients.

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Get to know the team.

Meet the smart and passionate team who make work so enjoyable.

Mark Vanderpool


Fran Coudriet

Head of Marketing

Ben Nichols

Head of Product

Elisa Chen

Product Manager

Valerie Wang

Product Marketing Manager

Alex Macor

Marketing Analyst

Anjika Mehta

Marketing Generalist

Eric Stermer

Lead Software Developer

Caleb Weeks

Solutions Architect

Drew Knab

Senior Full Stack Developer

Jordan Rabideau

Solutions Developer Intern

Sangeetha Venkatesan

AI Engineer Intern

Anuja Hiwale

Full Stack Development Intern

Kuhu Pandey

Full Stack Development Intern

Clark Butcher

Business Development Intern


The Best Boy