Where innovation happens.
We are a team of driven individuals who are passionate about technological advancement and table tennis 🏓.
Helping community banks andcredit unions deliver value since 1986.
A division of IMS, Inc. — a leader in transactional communications — Directlink has become a first-of-its-kind AI powered conversational banking platform. Headquartered in Syracuse, New York, and serving financial institutions of all shapes and sizes, we’ve leveraged the knowledge gained over the past 35 years to help deliver digital transformation through the deployment and management of our digital first customer service across new and traditional channels. The truth is, your goals are our goals, and we’ll work tirelessly to build the solutions and services you need now and into the future.
Years of Experience
We’re a bit of a startup inside of an established organization. We leverage deep knowledge of the financial services industry to craft strategies and build solutions for our clients.
Get to know the team.
Meet the smart and passionate team who make work so enjoyable.