Where innovation happens.

We are a team of driven individuals who are passionate about technological advancement and table tennis 🏓.

OUR HISTORY

Helping community banks and
credit unions deliver value since 1986.

A division of IMS, Inc. — a leader in transactional communications — Directlink has become a first-of-its-kind AI-powered conversational banking platform. Headquartered in Syracuse, New York, and serving financial institutions of all shapes and sizes, we’ve leveraged the knowledge gained over the past 35 years to help deliver digital transformation through the deployment and management of virtual customers assistants across new and traditional channels. The truth is, your goals are our goals, and we’ll work tirelessly to build the solutions and services you need now and into the future.

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Satisfied Clients

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Client Retention

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Years of Experience
OUR FUTURE

Non-traditional.

We’re a bit of a startup inside of an established organization. We leverage deep knowledge of the financial services industry to craft strategies and build solutions for our clients.

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OUR TEAM

Get to know the team.

Meet the smart and passionate team who make work so enjoyable.

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Mark Vanderpool

President

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Fran Coudriet

Head of Marketing

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Ben Nichols

Head of Product

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Elisa Chen

Product Manager

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Valerie Wang

Product Marketing Manager

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Alex Macor

Marketing Analyst

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Caleb Weeks

Solutions Architect

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Eric Stermer

Full Stack Software Developer

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Drew Knab

Senior Full Stack Developer

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Jordan Rabideau

Solutions Developer Intern

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Sangeetha Venkatesan

AI Engineer Intern

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Daniel Jiang

Software Development Intern

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Anjika Mehta

Business Development Intern

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Clark Butcher

Business Development Intern

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Jenna Yang

Business Development Intern

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Vader

The Best Boy