Operations leaders understand the pressure of delivering exceptional service while balancing efficiency, scalability, and cost.
Directlink transforms how operations teams can manage customer interactions, empowering retail teams with AI-driven tools to streamline workflows, enhance service availability, and focus on what truly matters, delivering value to your customers.
Handling rising demand across branches, digital, and support channels is a persistent challenge. Traditional processes, limited by staffing, time, and tools, make it difficult to scale without sacrificing service quality or increasing costs.
Routine requests, approvals, and lookups consume valuable staff time. Without smarter automation and guided workflows, your teams are stuck on repetitive tasks instead of focusing on complex, high-value work.
Fragmented systems and legacy platforms create operational bottlenecks and inconsistent experiences. Directlink unifies knowledge, workflows, and interactions so your teams can work smarter on the tools you already use.
Automate predictable, high-frequency interactions so your teams can focus on complex, high-value work, while customers still get fast, accurate answers.
Absorb routine calls and tasks
Reduce wait times and abandoned calls
Maintain consistent, compliant messaging across channels
Stop relying on “tribal knowledge” and local docs.
Centralize policies, procedures, and training content
Give staff instant, answer-level guidance at the point of need
Ensure every response reflects your standards, not guesswork
Directlink integrates with your existing telephony, digital banking, and content systems, eliminating operational bottlenecks instead of creating new ones.
Core-aware voice and keypad banking
Knowledge layered on top of your real content
Governance, reporting, and auditability built in
Conversational AI that replaces scattered documentation with instant, policy-aligned answers empowering staff to work smarter, faster, and always in complianc
Conversational AI that handles everyday banking, resolving account questions, processing transactions, and delivering 24/7 support so your team can focus on higher-value needs.
Conversational AI that supports digital and core banking conversions resolving issues in real time, reducing call volume, and guiding customers through change with confidence.
![Customer support [Recovered]-08](https://directlink.ai/wp-content/uploads/2024/11/Customer-support-Recovered-08-768x768.png)
Traditional IVR keypad solution for secure self-service, giving customers fast access to account info, while easing call volume and supporting high-frequency banking tasks.
Automate 50% or more of your routine calls, reducing reliance on live agents for repetitive tasks.
24/7/365 availability with a great than 10% increase in calls served overnight.
Reduce hold times by 30%, allowing live agents to handle the more complex, high-value interactions.
With Compass, you can see what staff are searching for, identify where knowledge gaps exist, and determine which policies drive the most friction, allowing you to refine content, strengthen controls, and continuously improve operations.
Directlink goes beyond a platform—it’s a commitment to seamless service, enhanced efficiency, and genuine connection. Step into the future of banking where every interaction is designed to deliver exceptional outcomes, build trust, and elevate customer experiences.
Use this tool to gain insights into the financial impact of handling routine customer calls:
*Routine calls include account inquiries, transaction queries, transfers and payments, and miscellaneous maintenance.
