Use this tool to gain insights into the financial impact of handling routine customer calls:
Estimate Costs: Calculate the annual cost of handling routine customer calls based on your number of agents, their average wage, and call distribution.
Why It Matters: Understand where your resources are going and how much you spend on routine tasks.
Explore Savings: See how automation with Directlink can reduce costs and allow agents to focus on more complex, value-added interactions.
*Routine calls include account inquiries, transaction queries, transfers and payments, and miscellaneous maintenance.
The Phone Rings Supreme
Customers still prefer the phone when compared to digital channels.
Why Customers Keep Calling
- Easy & Routine
- Availability of Operating Hours
- Guided & Non-technical
- High-touch & Personalized
- Guaranteed & Escalated
Why is This a Challenge?
- Easy & Routine
- Availability of Operating Hours
- Guided & Non-technical
- High-touch & Personalized
- Guaranteed & Escalated
What are They Calling About?
- Banking-as-usual (~60%)
- Fraud & Disputes (~10%)
- IT Assistance (~10%)
- Miscellaneous Support (~10%)
- Connect with Employee/Branch (~10%)
Directlink isn't just a platform
it’s a promise of elevated service, operational efficiency, and unwavering loyalty. Embrace the future of banking where every interaction is optimized for the best possible outcomes.REQUEST DEMO
