Empowering

Operational

Excellence

Enhance Operations with Conversational AI

Operational Challenges

Balancing service quality and efficiency

Operations leaders understand the pressure of delivering exceptional service while balancing efficiency, scalability, and cost.

Directlink transforms how operations teams can manage customer interactions, empowering retail teams with AI-driven tools to streamline workflows, enhance service availability, and focus on what truly matters, delivering value to your customers.

Scaling

Handling high call volumes is a persistent challenge for banks. Yet, traditional methods, limited by staffing, time, and technology make scaling operations nearly impossible without compromising service quality or increasing costs.

Efficiency

Routine inquiries make up the bulk of inbound calls, from balance checks to account transfers. These tasks, though essential, are time-consuming and resource-heavy.

Disjointed Systems

Disjointed technology and legacy systems can create operational bottlenecks, but Directlink integrates seamlessly with your existing platforms.

Scale Personalized Experience with AI

Overcoming Operational Challenges

Scaling Without Sacrifice

Effortless Scalability

Handle any call volume without compromising quality or increasing costs.

Automate Routine Tasks

Free your team from repetitive inquiries and focus on high-value interactions.

Enhance the Human Touch

Offer personalized assistance for complex requests while AI manages the rest.

Optimize Operational Efficiency

Leverage AI to overcome the limitations of traditional telephony systems.

Efficiency in Action

Automate Routine Inquiries

Streamline tasks like balance inquiries and account transfers.

Focus on High-Value Tasks

Free up your team to prioritize more complex and impactful work.

Reduce Customer Wait Times

Deliver faster resolutions by eliminating bottlenecks in routine interactions.

Extend Service Availability

Provide 24/7/365 support without increasing headcount or operations

A Unified Approach

Seamless Integration

Connect Directlink with your existing platforms to eliminate IT bottlenecks.

Enhanced Security

Utilize secure authentication for safe and efficient customer interactions.

Real-Time Updates

Keep workflows and customer interactions current with instant updates.

Full Operational Control

Manage scripts, workflows, and analytics for complete oversight and adaptability.

Conversational AI Platform

Drive efficiency, scalability, and service

Touchtone Banker

Traditional IVR keypad solution for quick and secure access to customer accounts

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Virtual Operator

Conversational AI that replaces your IVR auto-attendant and always routes calls to be best destination. Make a great impression with every call

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Virtual Banker

Conversational AI that supports account maintenance and question answering, providing 24/7 support and freeing-up representatives

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Virtual Voice

AI voice cloning for establishing the voice of your bank. Engage your customers with familiar and friendly audio voice-over across all digital channels

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Virtual KYC

Conversational AI that utilizes multi-factor, passive, and step-up authentication to exceed regulatory standards and reduce fraudulent activity

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Success By the Numbers

Solutions that drive real results

Efficiency Gains

Automate 50% or more of your routine calls, reducing reliance on live agents for repetitive tasks.

Increased Accessibility

24/7/365 availability with a great than 10% increase in calls served overnight.

Customer Satisfaction

Reduce hold times by 30%, allowing live agents to handle the more complex, high-value interactions.

Data-driven Insights

Gain visibility into customer behavior, pinpoint drop-off points, and continuously refine self-service tools for better outcomes.

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Transform Every Interaction with Directlink

Directlink goes beyond a platform—it’s a commitment to seamless service, enhanced efficiency, and genuine connection. Step into the future of banking where every interaction is designed to deliver exceptional outcomes, build trust, and elevate customer experiences.