No matter how advanced your technology becomes, phone calls are a bottleneck. The speed at which callers speak remains the same, and live agents can still only handle one call at a time. Unless you can proactively manage or efficiently deflect inbound calls.
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Touchtone Banker automates routine banking tasks using traditional touchtone IVR, allowing customers to quickly complete transactions and access information without needing to speak to an agent, freeing up your team to focus on more complex inquiries.
Over 30 to choose from or use Directlink Virtual Voice
+15 languages supported
Comprehensive reporting delivered by email
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Conversational AI that replaces scattered documentation with instant, policy-aligned answers empowering staff to work smarter, faster, and always in complianc
Conversational AI that handles everyday banking, resolving account questions, processing transactions, and delivering 24/7 support so your team can focus on higher-value needs.
Conversational AI that supports digital and core banking conversions resolving issues in real time, reducing call volume, and guiding customers through change with confidence.
Directlink goes beyond a platform—it’s a commitment to seamless service, enhanced efficiency, and genuine connection. Step into the future of banking where every interaction is designed to deliver exceptional outcomes, build trust, and elevate customer experiences.
Use this tool to gain insights into the financial impact of handling routine customer calls:
*Routine calls include account inquiries, transaction queries, transfers and payments, and miscellaneous maintenance.