In today’s digital world, ensuring the security and authenticity of your customers is more critical than ever. Directlink’s Virtual KYC (Know Your Customer) solution leverages advanced Conversational AI to streamline and secure the customer verification process, protecting your institution from fraud while improving customer experiences.
Why Choose Virtual KYC?
Secure, Seamless Customer Verification.
Enhanced Fraud Prevention
Using AI-powered tools, Virtual KYC combats identity theft and account takeover (ATO) fraud, which accounts for a significant portion of financial losses. Our platform applies multi-factor authentication (MFA), passive authentication, and risk-based scoring to ensure only legitimate customers gain access.
Frictionless Customer Onboarding
Our AI orchestration dynamically adapts verification workflows, making it easy for legitimate users to verify their identity without unnecessary hurdles, all while ensuring regulatory compliance.
Unified Across Channels
Whether your customers interact via mobile, online banking, or the contact center, Directlink’s Virtual KYC provides consistent and secure authentication, ensuring every access point is protected.
AI-Powered Risk Scoring
With intelligent algorithms, the system analyzes user behavior and session data, creating detailed risk profiles. This allows institutions to automatically escalate or relax security requirements based on real-time risk analysis.
Zero-Trust Framework
Adopt a zero-trust approach to customer verification, ensuring every access attempt is verified rigorously using AI-driven fraud detection techniques.
Multi-Channel Authentication
Securely authenticate users across mobile, online, IVR, and in-person interactions using a unified system.
Easy-to-Use Admin Portal
Manage fraud prevention and customer verification in one intuitive platform, with full visibility and control over the customer authentication journey.
Seamless Integration
Directlink’s Virtual KYC integrates with your core systems and customer databases, allowing for real-time verification, customer data cross-referencing, and streamlined workflows.
Risk-Based Authentication
Automatically adjust the level of authentication based on real-time risk scoring. High-risk users are subjected to step-up authentication, including biometric verification and Knowledge-Based Authentication (KBA).
Reduce Fraud Costs
Combat fraud losses from ATO and identity theft through advanced AI-powered fraud prevention.
Boost Customer Trust
Provide a secure, yet user-friendly, onboarding and verification experience that builds customer confidence.
Save Time and Resources
Automate and streamline KYC processes, reducing the need for manual intervention and freeing up your team for higher-value tasks.
Compliance Ready
Ensure compliance with industry regulations, all while enhancing your institution’s fraud detection capabilities.
Directlink isn't just a platform
it’s a promise of elevated service, operational efficiency, and unwavering loyalty. Embrace the future of banking where every interaction is optimized for the best possible outcomes.REQUEST A DEMO
