Dive in and take a look at AI in the current banking landscape while we tackle some perceptions & misconceptions.
AI-driven voice
Scalable communications
AI Cheat Sheet Inside!
Learn how United Bank of Georgia optimized its contact center operations without sacrificing customer satisfaction.
New for a tech-forward Bank
Improve Call Center Efficiency
JHA Silverlake Integration
Telco faced a challenge: high call volumes and limited agents. Their commitment to their members led them to Directlink.
Resolve staffing constraints
Community Representation
Jack Henry Symitar Integration
Explore how Directlink’s purpose-built AI platform empowered CFCU to maintain superior service delivery, alleviate agent workload, and create a frictionless experience for members navigating the merger.
Influx of merger-related FAQs
Saved 208hrs of call time
24/7 instant support
Directlink goes beyond a platform—it’s a commitment to seamless service, enhanced efficiency, and genuine connection. Step into the future of banking where every interaction is designed to deliver exceptional outcomes, build trust, and elevate customer experiences.
Use this tool to gain insights into the financial impact of handling routine customer calls:
*Routine calls include account inquiries, transaction queries, transfers and payments, and miscellaneous maintenance.