Directlink’s AI – revolutionizing banking by combining cutting-edge Artificial Intelligence (AI) and Natural Language Understanding (NLU) to provide a seamless, 24/7 member experience.
Your customer’s banking needs don’t follow business hours, and neither do we.
With DirectLink, your customers and members can access their banking details, from balance inquiries to loan applications, at any time of the day or night. Our Intelligent Virtual Assistants (IVAs) ensure instant and intuitive interactions, understanding and executing member requests in real-time. With support for multiple languages, DirectLink transcends barriers, providing a truly global experience.
Free your team from mundane tasks, and let them shine where it matters. Our AI-powered platform handles 60% of routine inquiries, allowing your agents to focus on value-added engagement and high-quality member service. It streamlines operations, reduces workload, and guarantees member satisfaction.
Make an investment that counts. DirectLink promises a 2X ROI within 12-18 months. But it’s not just about the numbers; it’s about leveraging modern technology to drive revenue. By analyzing frequent incoming requests, DirectLink allows financial institutions to initiate targeted outbound campaigns, turning inquiries into opportunities.
It’s not just about answering; it’s about understanding. At the heart of DirectLink’s efficacy is the integration of NLU, enabling our system to grasp the context and intent behind member requests. Whether textual or spoken, our platform understands inquiries in real-time, making banking interactions feel personal, relevant, and timely.
Transforming Conversations WithArtificial Intelligence
It’s not just about answering; it’s about understanding. At the core of DirectLink is an advanced understanding of the human language. Our state-of-the-art Natural Language Processing (NLP) and Understanding (NLU) capabilities ensure that every interaction mimics the intuitive nature of human conversation. By precisely detecting customer intent and posing relevant follow-up questions, DirectLink effortlessly bridges the digital-human communication gap. As conversations evolve, so does our system—growing smarter, faster, and more efficient with every interaction.
Whether textual or spoken, our platform understands inquiries in real-time, making banking interactions feel personal, relevant, and timely.
