Articles

Revolutionizing Financial Services: AI, Personalization, and Security In a recent episode of Wipfli’s podcast, Ben Nichols, Co-Founder and Chief Operating Officer at Directlink, joined host Robert Zondag to discuss the transformative role of AI in financial services. The conversation explored the growing importance of AI-driven personalization,...

Artificial intelligence (AI) is transforming the financial industry, but not all AI solutions are created equal. On December 11, 2024, Directlink hosted the second webinar in our Perceptions & Misconceptions of AI in Banking series. Ben Nichols, Co-Founder and Head of Product, discussed the complexities of AI...

As financial institutions continue to embrace digital transformation, many are turning to conversational banking as a way to offer 24/7 member and customer service and support. In a world where convenience is key, it's essential for banks and credit unions to provide an omnichannel customer...

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