In the recent article "Unattended AI? We're Not Quite There" by Joe McKendrick on Forbes, the discussion centers around the current limitations of AI and why it is not yet ready to operate autonomously in critical sectors like banking. The article highlights several instances where...
In a financial sector rapidly transformed by technology, the allure of artificial intelligence (AI) is undeniable. AI offers unprecedented opportunities for community banks and credit unions to enhance service quality and operational efficiency. However, as we glean from the recent Article by Stan Gibson on...
A Step Forward in Innovating Member ExperiencesLast week, on March 7, 2024, Directlink took a significant step in showcasing our commitment to innovation in the financial services sector. We were privileged to be part of Callahan & Associates' 2024 Innovation Series, particularly the Innovations in...
We're thrilled to have our client, United Bank, featured in The Financial Times. Read the Article: Meet the AI Serving Customers at United Bank.This is the story of how United Bank of Georgia, with the help of Directlink, is leading the way by integrating an...
We are pleased to share that Ben Nichols, our Head of Product, has recently authored a compelling article titled "Reactionary Shifts in Customer Service" featured on Bank Director. This insightful piece delves into the transformative changes the banking sector has undergone in customer service, particularly...
The Jack Henry Connect 2023 Conference was a hallmark event for Directlink, fostering numerous new connections and laying the groundwork for nurturing these relationships in the foreseeable future. Hosted in Indianapolis, IN, from October 16-19, the conference provided a vibrant platform for Directlink to engage...
Unforgettable Experience at the CUNA Councils Technology Conference 2023The CUNA Councils Technology Conference 2023 in Denver, Colorado, was an event to remember, and Directlink was right at the heart of it all. As a leading provider of AI-powered solutions for credit unions, we were excited...
Experience FinXTech – an event to connect key business leaders from banks and financial technology companies. Over a two-day period, we take a close look at the implications of technology on the business of banking, exploring how and where banks might generate top-line growth and...
SymWest is the combined meeting of the NW & SW User Groups. This group is focused on coordinating events for credit union professionals where they can learn about the latest credit union technologies and industry standards.Directlink is a conversational AI-based banking platform that aids financial...
SymEast is comprised of credit unions located in the eastern US that use the Symitar core processing system. The conference offers great opportunities to connect with other credit unions that utilize Symitar core and great technology partners like Directlink.We are looking forward to meeting everyone...
Financial Institutions can now provide Directlink’s robust and integrated conversational banking solution to customers through Q2’s Digital Banking Platform.Syracuse, New York (January 11, 2022) — Directlink, a proven AI-powered conversational platform that is effortless for the customers and simple for bank and credit union employees,...
The SymCentral User Group is an independent and self-governing group of professionals working for credit unions with headquarters located in a newly defined region informally described as middle America, or the states described by the middle section of the continental United States. SymCentral members share...
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