When severe weather strikes, community banks & credit unions face tough decisions: prioritize safety or keep operations running? Thanks to Directlink’s Virtual Banker, United Bank of Georgia didn’t have to choose. ...
Not All AI is Created Equal: Key Insights from Our Webinar Artificial intelligence (AI) is transforming the financial industry, but not all AI solutions are created equal. On December 11, 2024, Directlink hosted the second webinar in our Perceptions & Misconceptions of AI in Banking series. Ben Nichols,...
From IVR to Conversational AI: The Evolution of Customer Interaction for Banks and Credit Unions By: Ben Nichols - Co-founder & Head of ProductTo this day, when I call both my credit union and community bank (which will remain nameless), I’m always greeted the same way…by a...
AI In Banking 2024: Perceptions & Misconceptions Recap On July 18th, Directlink hosted an insightful and engaging webinar titled “AI in Banking 2024: Perceptions & Misconceptions,” presented by our Co-Founder and Head of Product, Ben Nichols. This event brought together industry leaders to explore the current state of AI in...
The Evolution of AI Agents: Transforming Community Banking with Directlink By: Ben Nichols - Co-founder & Head of ProductAI has taken a significant leap forward since the initial buzz around AI assistants like ChatGPT. Today, the excitement has shifted towards a more advanced and dynamic frontier:...
Directlink's May Tradeshow Tour: May was an exciting month for Directlink as we embarked on a whirlwind tour of major industry trade shows. These events provided us with the opportunity to connect with tech-savvy professionals, credit union & community bank leaders, and industry peers, sharing insights...
Unmanaged AI in Banking? Not so fast...
In a financial sector rapidly transformed by technology, the allure of artificial intelligence (AI) is undeniable. AI offers unprecedented opportunities for community banks and credit unions to enhance service quality and operational efficiency. However, as we glean from the recent Article by Stan Gibson on...
Directlink's Participation in Callahan & Associates 2024 Innovation Series: Innovations in Member Experience - AI Edition A Step Forward in Innovating Member ExperiencesLast week, on March 7, 2024, Directlink took a significant step in showcasing our commitment to innovation in the financial services sector. We were...
Pioneering Personalized Banking: United Bank's AI Journey with DirectLink We're thrilled to have our client, United Bank, featured in The Financial Times. Read the Article: Meet the AI Serving Customers at United Bank.This is the story of how United Bank of Georgia, with the help of...
Head of Product, Ben Nichols, Sheds Light on the Evolution of Customer Service in Banking We are pleased to share that Ben Nichols, our Head of Product, has recently authored a compelling article titled "Reactionary Shifts in Customer Service" featured on Bank Director. This insightful piece...
Recap: Jack Henry Connect 2023 The Jack Henry Connect 2023 Conference was a hallmark event for Directlink, fostering numerous new connections and laying the groundwork for nurturing these relationships in the foreseeable future. Hosted in Indianapolis, IN, from October 16-19, the conference provided a vibrant platform...
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