Last week, Directlink wrapped up our first-ever AMPLIFY COCC Conference at Turning Stone Casino & Resort, and it’s safe to say we’re walking away energized, inspired, and incredibly optimistic about the future of Conversational AI in community banking.AMPLIFY was practically in our backyard, just 30...
Discover how United Bank of Georgia automated 35% of customer calls, reduced wait times by 30%, and extended service to 24/7 using Directlink’s Conversational AI. Watch their success story unfold....
Why 74% of Banking Customers Are Ready to Leave and How Directlink Helps Financial Institutions Win Them Back The headline in Capgemini’s 2025 World Retail Banking Report is unmistakable: 74% of banking customers are either indifferent or unhappy with their current banking experience. That statistic is...
Discover how United Bank of Georgia automated 35% of customer calls, reduced wait times by 30%, and extended service to 24/7 using Directlink’s Conversational AI. Watch their success story unfold....
In a recent The Financial Brand article, “When It Comes to AI, ‘Wait-and-See’ May Mean ‘Wait-and-Die’”, Bill Streeter highlights the parallels between banking’s adoption of personal computers (PCs) in the 1980s and today’s AI race. He warns that banks risk repeating past mistakes if they...
WOW!What a dynamic gathering of community bankers, industry experts, and technology innovators, all focused on the future of community banking! It was incredible to see familiar faces, meet some new ones, and explore the future of community consumer financial services. Everyone, bankers and vendors alike,...
Revolutionizing Financial Services: AI, Personalization, and Security In a recent episode of Wipfli’s podcast, Ben Nichols, Co-Founder and Chief Operating Officer at Directlink, joined host Robert Zondag to discuss the transformative role of AI in financial services. The conversation explored the growing importance of AI-driven personalization,...
When severe weather strikes, community banks & credit unions face tough decisions: prioritize safety or keep operations running? Thanks to Directlink’s Virtual Banker, United Bank of Georgia didn’t have to choose. ...
Artificial intelligence (AI) is transforming the financial industry, but not all AI solutions are created equal. On December 11, 2024, Directlink hosted the second webinar in our Perceptions & Misconceptions of AI in Banking series. Ben Nichols, Co-Founder and Head of Product, discussed the complexities of AI...
To this day, when I call both my credit union and community bank (which will remain nameless), I’m always greeted the same way…by a pre-recorded robotic menu where I need to listen closely for options like: Press 1 for customer service Press 2 for lending Press 3 for branches...
On July 18th, Directlink hosted an insightful and engaging webinar titled “AI in Banking 2024: Perceptions & Misconceptions,” presented by our Co-Founder and Head of Product, Ben Nichols. This event brought together industry leaders to explore the current state of AI in banking, address common misconceptions, and provide a...
AI has taken a significant leap forward since the initial buzz around AI assistants like ChatGPT. Today, the excitement has shifted towards a more advanced and dynamic frontier: AI agents. These sophisticated models, capable of autonomous decision-making and complex task execution, are set to revolutionize...
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