Revolutionizing Financial Services: AI, Personalization, and Security In a recent episode of Wipfli’s podcast, Ben Nichols, Co-Founder and Chief Operating Officer at Directlink, joined host Robert Zondag to discuss the transformative role of AI in financial services. The conversation explored the growing importance of AI-driven personalization,...
When severe weather strikes, community banks & credit unions face tough decisions: prioritize safety or keep operations running? Thanks to Directlink’s Virtual Banker, United Bank of Georgia didn’t have to choose. ...
Artificial intelligence (AI) is transforming the financial industry, but not all AI solutions are created equal. On December 11, 2024, Directlink hosted the second webinar in our Perceptions & Misconceptions of AI in Banking series. Ben Nichols, Co-Founder and Head of Product, discussed the complexities of AI...
To this day, when I call both my credit union and community bank (which will remain nameless), I’m always greeted the same way…by a pre-recorded robotic menu where I need to listen closely for options like: Press 1 for customer service Press 2 for lending Press 3 for branches...
On July 18th, Directlink hosted an insightful and engaging webinar titled “AI in Banking 2024: Perceptions & Misconceptions,” presented by our Co-Founder and Head of Product, Ben Nichols. This event brought together industry leaders to explore the current state of AI in banking, address common misconceptions, and provide a...
AI has taken a significant leap forward since the initial buzz around AI assistants like ChatGPT. Today, the excitement has shifted towards a more advanced and dynamic frontier: AI agents. These sophisticated models, capable of autonomous decision-making and complex task execution, are set to revolutionize...
May was an exciting month for Directlink as we embarked on a whirlwind tour of major industry trade shows. These events provided us with the opportunity to connect with tech-savvy professionals, credit union & community bank leaders, and industry peers, sharing insights and showcasing our...
In the recent article "Unattended AI? We're Not Quite There" by Joe McKendrick on Forbes, the discussion centers around the current limitations of AI and why it is not yet ready to operate autonomously in critical sectors like banking. The article highlights several instances where...
In a financial sector rapidly transformed by technology, the allure of artificial intelligence (AI) is undeniable. AI offers unprecedented opportunities for community banks and credit unions to enhance service quality and operational efficiency. However, as we glean from the recent Article by Stan Gibson on...
A Step Forward in Innovating Member ExperiencesLast week, on March 7, 2024, Directlink took a significant step in showcasing our commitment to innovation in the financial services sector. We were privileged to be part of Callahan & Associates' 2024 Innovation Series, particularly the Innovations in...
We're thrilled to have our client, United Bank, featured in The Financial Times. Read the Article: Meet the AI Serving Customers at United Bank.This is the story of how United Bank of Georgia, with the help of Directlink, is leading the way by integrating an...
We are pleased to share that Ben Nichols, our Head of Product, has recently authored a compelling article titled "Reactionary Shifts in Customer Service" featured on Bank Director. This insightful piece delves into the transformative changes the banking sector has undergone in customer service, particularly...
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