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Why 74% of Banking Customers Are Ready to Leave and How Directlink Helps Financial Institutions Win Them Back The headline in Capgemini’s 2025 World Retail Banking Report is unmistakable: 74% of banking customers are either indifferent or unhappy with their current banking experience. That statistic is...

In a recent The Financial Brand article, “When It Comes to AI, ‘Wait-and-See’ May Mean ‘Wait-and-Die’”, Bill Streeter highlights the parallels between banking’s adoption of personal computers (PCs) in the 1980s and today’s AI race. He warns that banks risk repeating past mistakes if they...

Revolutionizing Financial Services: AI, Personalization, and Security In a recent episode of Wipfli’s podcast, Ben Nichols, Co-Founder and Chief Operating Officer at Directlink, joined host Robert Zondag to discuss the transformative role of AI in financial services. The conversation explored the growing importance of AI-driven personalization,...

Artificial intelligence (AI) is transforming the financial industry, but not all AI solutions are created equal. On December 11, 2024, Directlink hosted the second webinar in our Perceptions & Misconceptions of AI in Banking series. Ben Nichols, Co-Founder and Head of Product, discussed the complexities of AI...

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