28 Apr Banking On Innovation
Discover how United Bank of Georgia automated 35% of customer calls, reduced wait times by 30%, and extended service to 24/7 using Directlink’s Conversational AI. Watch their success story unfold....
Discover how United Bank of Georgia automated 35% of customer calls, reduced wait times by 30%, and extended service to 24/7 using Directlink’s Conversational AI. Watch their success story unfold....
In a recent The Financial Brand article, “When It Comes to AI, ‘Wait-and-See’ May Mean ‘Wait-and-Die’”, Bill Streeter highlights the parallels between banking’s adoption of personal computers (PCs) in the 1980s and today’s AI race. He warns that banks risk repeating past mistakes if they...
Revolutionizing Financial Services: AI, Personalization, and Security In a recent episode of Wipfli’s podcast, Ben Nichols, Co-Founder and Chief Operating Officer at Directlink, joined host Robert Zondag to discuss the transformative role of AI in financial services. The conversation explored the growing importance of AI-driven personalization,...
When severe weather strikes, community banks & credit unions face tough decisions: prioritize safety or keep operations running? Thanks to Directlink’s Virtual Banker, United Bank of Georgia didn’t have to choose. ...
Artificial intelligence (AI) is transforming the financial industry, but not all AI solutions are created equal. On December 11, 2024, Directlink hosted the second webinar in our Perceptions & Misconceptions of AI in Banking series. Ben Nichols, Co-Founder and Head of Product, discussed the complexities of AI...
To this day, when I call both my credit union and community bank (which will remain nameless), I’m always greeted the same way…by a pre-recorded robotic menu where I need to listen closely for options like: Press 1 for customer service Press 2 for lending Press 3 for branches...
AI has taken a significant leap forward since the initial buzz around AI assistants like ChatGPT. Today, the excitement has shifted towards a more advanced and dynamic frontier: AI agents. These sophisticated models, capable of autonomous decision-making and complex task execution, are set to revolutionize...
In the recent article "Unattended AI? We're Not Quite There" by Joe McKendrick on Forbes, the discussion centers around the current limitations of AI and why it is not yet ready to operate autonomously in critical sectors like banking. The article highlights several instances where...
In a financial sector rapidly transformed by technology, the allure of artificial intelligence (AI) is undeniable. AI offers unprecedented opportunities for community banks and credit unions to enhance service quality and operational efficiency. However, as we glean from the recent Article by Stan Gibson on...
We're thrilled to have our client, United Bank, featured in The Financial Times. Read the Article: Meet the AI Serving Customers at United Bank.This is the story of how United Bank of Georgia, with the help of Directlink, is leading the way by integrating an...
We are pleased to share that Ben Nichols, our Head of Product, has recently authored a compelling article titled "Reactionary Shifts in Customer Service" featured on Bank Director. This insightful piece delves into the transformative changes the banking sector has undergone in customer service, particularly...
Financial Institutions can now provide Directlink’s robust and integrated conversational banking solution to customers through Q2’s Digital Banking Platform.Syracuse, New York (January 11, 2022) — Directlink, a proven AI-powered conversational platform that is effortless for the customers and simple for bank and credit union employees,...
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