When severe weather strikes, community banks & credit unions face tough decisions: prioritize safety or keep operations running? Thanks to Directlink’s Virtual Banker, United Bank of Georgia didn’t have to choose. ...
Not All AI is Created Equal: Key Insights from Our Webinar Artificial intelligence (AI) is transforming the financial industry, but not all AI solutions are created equal. On December 11, 2024, Directlink hosted the second webinar in our Perceptions & Misconceptions of AI in Banking series. Ben Nichols,...
From IVR to Conversational AI: The Evolution of Customer Interaction for Banks and Credit Unions By: Ben Nichols - Co-founder & Head of ProductTo this day, when I call both my credit union and community bank (which will remain nameless), I’m always greeted the same way…by a...
The Evolution of AI Agents: Transforming Community Banking with Directlink By: Ben Nichols - Co-founder & Head of ProductAI has taken a significant leap forward since the initial buzz around AI assistants like ChatGPT. Today, the excitement has shifted towards a more advanced and dynamic frontier:...
Unmanaged AI in Banking? Not so fast...
In a financial sector rapidly transformed by technology, the allure of artificial intelligence (AI) is undeniable. AI offers unprecedented opportunities for community banks and credit unions to enhance service quality and operational efficiency. However, as we glean from the recent Article by Stan Gibson on...
Pioneering Personalized Banking: United Bank's AI Journey with DirectLink We're thrilled to have our client, United Bank, featured in The Financial Times. Read the Article: Meet the AI Serving Customers at United Bank.This is the story of how United Bank of Georgia, with the help of...
Head of Product, Ben Nichols, Sheds Light on the Evolution of Customer Service in Banking We are pleased to share that Ben Nichols, our Head of Product, has recently authored a compelling article titled "Reactionary Shifts in Customer Service" featured on Bank Director. This insightful piece...
Directlink Announces Integration with Q2's Digital Banking Platform Financial Institutions can now provide Directlink’s robust and integrated conversational banking solution to customers through Q2’s Digital Banking Platform. Syracuse, New York (January 11, 2022) — Directlink, a proven AI-powered conversational platform that is effortless for the customers and...
Transform your digital banking experience: How Conversational AI is bringing the in-branch banking experience to your fingertips As financial institutions continue to embrace digital transformation, many are turning to conversational banking as a way to offer 24/7 member and customer service and support. In a world...
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