We're thrilled to have our client, United Bank, featured in The Financial Times. Read the Article: Meet the AI Serving Customers at United Bank.This is the story of how United Bank of Georgia, with the help of Directlink, is leading the way by integrating an...
We are pleased to share that Ben Nichols, our Head of Product, has recently authored a compelling article titled "Reactionary Shifts in Customer Service" featured on Bank Director. This insightful piece delves into the transformative changes the banking sector has undergone in customer service, particularly...
Financial Institutions can now provide Directlink’s robust and integrated conversational banking solution to customers through Q2’s Digital Banking Platform.Syracuse, New York (January 11, 2022) — Directlink, a proven AI-powered conversational platform that is effortless for the customers and simple for bank and credit union employees,...
As financial institutions continue to embrace digital transformation, many are turning to conversational banking as a way to offer 24/7 member and customer service and support. In a world where convenience is key, it's essential for banks and credit unions to provide an omnichannel customer...