RECAP: CUNA Council’s Technology Conference 2023

RECAP: CUNA Council's Technology Conference 2023

Unforgettable Experience at the CUNA Councils Technology Conference 2023

The CUNA Councils Technology Conference 2023 in Denver, Colorado, was an event to remember, and Directlink was right at the heart of it all. As a leading provider of AI-powered solutions for credit unions, we were excited to showcase our latest innovations, connect with industry leaders, and engage in thought-provoking discussions about the future of banking technology.

A Thriving Booth and Engaging Conversations

Directlink’s showcase booth was buzzing with activity throughout the conference. We were thrilled to welcome credit union professionals, industry experts, and fellow innovators who shared our passion for transforming the member experience.

Our team had the opportunity to engage in meaningful conversations about the challenges and opportunities facing credit unions today. We discussed the importance of harnessing AI technology to streamline operations, enhance member engagement, and empower credit union staff to deliver exceptional service.

AI-Powered Solutions That Make a Difference

At Directlink, we’re committed to helping credit unions thrive in the digital age. Our AI-powered solutions are designed to address the unique needs of credit unions, providing them with the tools they need to succeed in a rapidly evolving financial landscape.

Directlink went the extra mile to provide attendees with an exclusive glimpse into the future of credit union technology. Our Speed Round Demo, led by Ben Nichols, Head of Product at Directlink, left a lasting impression. We showcased our upcoming Generative AI integration, set to launch later in Q4 2023, giving attendees a sneak peek into its capabilities and how it will revolutionize member interactions.

One of the conference’s highlights was the breakout session, also led by Ben. The session, “Harnessing AI Virtual Assistants for Member Engagement and Operational Efficiency,” dived into the power of AI virtual assistants in driving member engagement and optimizing support agent experiences. The session concluded by examining how AI-powered automation can empower employees in call center operations, leading to personalized conversations and enhanced member satisfaction.

Looking Ahead

The CUNA Councils Technology Conference 2023 was a tremendous success for Directlink. We left the conference energized and inspired by the passion and dedication of credit union professionals committed to delivering exceptional member experiences.

As we reflect on our time in Denver, we’re more committed than ever to advancing the future of credit unions through innovation. We’re excited about the possibilities that lie ahead, and we look forward to continuing our journey alongside credit unions as trusted partners in their digital transformation.

Stay tuned for more updates and innovations from Directlink as we work with credit unions to create a stronger, member-centric landscape. Thank you to everyone who made this conference unforgettable! 🚀

Directlink will next be in Indianapolis, IN, for Jack Henry Connect October 16-19.

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