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Video Chat

Bringing Human Connections to Digital Banking

Welcome to Directlink’s Video Chat feature – your gateway to forging deeper, more meaningful connections with your customers, anytime and anywhere.

Personal. Engaging. Secure.

From discussing mortgage options to setting up a new account, our Video Chat makes every interaction feel personal, engaging, and secure. It’s not just about seeing a face; it’s about seeing a smile, understanding nuances, and building a relationship that goes beyond banking.

Wherever They Are, You're Face-to-Face

In the ever-evolving world of banking, personal touch still holds immense value. While in-person interactions may not always be feasible, Directlink’s Video Chat ensures that your customers always have access to face-to-face assistance.

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Enhancing Communication Beyond Words

Communication is not just about words; it’s about understanding the emotions behind them. Directlink recognizes this by offering a seamless transition from messaging to video chat. Imagine a scenario where text fails to convey the whole story – that’s where our video chat shines.

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Easy To Deploy Across All Channels.

Our world is diverse, and so are the ways we connect. Directlink’s video chat is designed to be universally accessible, regardless of the channel or device your customer prefers. Be it a desktop, mobile device, or an in-app messenger, we ensure that a face-to-face conversation is just a click away. This flexibility not only caters to customer preferences but also broadens your reach, making your services accessible to a wider audience.

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CoBrowsing & Instant Screen Sharing

Collaboration is key in banking, and our CoBrowsing feature is a testament to that. Whether it’s guiding a customer through forms, PDFs, portals, apps, or any digital asset you manage, sometimes it’s easier to show than it is to tell. CoBrowsing and instant screen sharing make it as effective as sitting side by side. This feature not only enhances your customer interaction but also simplifies processes, making them more efficient and user-friendly.

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Live Observation for Real-Time Assistance

Imagine having the ability to view your customer’s browsing session as it happens. Now you can with live customer observation. This feature allows you to view your customer’s screen to see what they are seeing in real-time. It’s like being right there with them, offering guidance and assistance every step of the way. This not only speeds up the resolution of queries but also adds a personal touch to the digital banking experience.There is no need to worry about compliance or privacy. The experience is initiated by the customer and is limited strictly to your institutions website.

How It Works

Directlink's Video Chat is more than a feature; it's your commitment to providing exceptional banking experiences, no matter where your customers are.

Voice in the Digital Age with Directlink

Directlink Video Chat transcends traditional communication barriers, bringing a more personalized, efficient, and empathetic banking experience to your customers.