Telephony | Directlink

Telephony & Voice

Bridging Traditional and Digital Banking

With Directlink, experience a new era of telephony banking — one that’s intuitive for customers and transformative for financial institutions.

An Old Favorite With A New Twist

While digital communication channels have evolved, telephony remains integral to customer interactions. In a world where customers are accustomed to digital conversations across devices, Directlink empowers financial institutions to offer this flexibility on their platforms. It’s not just about keeping up with the times; it’s about setting new standards for customer interactions.

Digital-First Customer Service

Telephony banking has stood the test of time, but in our digital age, the need for more seamless, integrated solutions is clear. Directlink bridges this gap, ushering financial institutions from a phone-centric legacy into a digital-first era.

Intelligent AI Voice

Experience the genius of our AI voice — authentic in sound and smart in conversation. Designed to understand, adapt, and facilitate, our voice channel ensures your customers feel heard. And when the situation demands that human touch? Seamlessly transfer the call to a live agent, ensuring no context is lost and service remains uninterrupted.

OnScreen Voice

Eliminate the traditional barriers of customer support with OnScreen Voice. Customers can now initiate context-rich voice conversations directly from their device, without the need to dial and explain their issue from the beginning. This integrated approach not only enhances the user experience but streamlines operations for your financial institution.

Unified Operations

Simplify your operations with our integrated platform that offers a unified agent desktop, streamlined routing, centralized administration, and comprehensive reporting. Enhance the efficiency of your team and ensure your customers always receive the best service.

Voice In The Digital Age with Directlink

We’ve engineered our platform to be as versatile as your customers. Whether they’re dialing in for a good old-fashioned voice chat or seeking real-time responses via on-screen digital interfaces, Directlink has you covered. Our seamless platform means no jarring transitions or lost context. With Directlink, you can rest assured knowing that every conversation, regardless of the channel, is as smooth and productive as possible.

Traditional IVR

For businesses seeking a robust and reliable solution for customer interaction, our traditional IVR (Interactive Voice Response) system offers an efficient and streamlined approach. Without relying on AI, this system is designed to guide customers through a series of pre-recorded messages and menu options, allowing for simple self-service tasks such as checking account balances, making payments, or routing calls to the appropriate department. It’s a time-tested technology that increases operational efficiency by handling high call volumes and providing round-the-clock service to meet customer needs whenever they call.

Straightforward, Easy to Implement, Always Available

Our IVR system is the perfect tool for those looking to improve customer service without the complexity of AI. It’s straightforward, easy to implement, and provides customers with immediate assistance, leading to increased satisfaction and reduced wait times. Implementing Directlink’s traditional IVR system demonstrates a commitment to customer accessibility while maintaining the efficiency of service operations.

Multi-lingual

+15 languages supported

High Quality Voices

+30 to choose from

Future-proof

Upgrade ready when you are

Actionable Reporting

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Directlink isn't just a platform

it’s a promise of elevated service, operational efficiency, and unwavering loyalty. Embrace the future of banking where every interaction is optimized for the best possible outcomes.