Directlink | Platform Overview

Key Features

At the heart of any strong relationship is meaningful conversation.

Omnichannel Capabilities

Security First

Connect To Your Customers Where They Are

From SMS and web chat to voice interactions, Directlink ensures a seamless experience across all channels.

Security is Key

Our commitment to safety is unwavering. With SOC2 compliance and advanced data encryption, Directlink prioritizes your institution’s and customers’ security.

AI-Driven

Harness the power of cutting-edge AI to facilitate smarter, faster, and more intuitive interactions with your customers.

Integration Simplified

Directlink effortlessly melds with your existing banking infrastructure, ensuring a harmonious blend of old and new.

Engage Customers on Their Time

Engage with your customers in real time, addressing their needs and concerns without delay.

Easily Manage FAQ's

With our advanced knowledge management system, every piece of crucial information is readily accessible, ensuring your customers always have the answers they seek.

Created For Credit Unions & Community Banks

Elevate member satisfaction, streamline your operational processes, and tap into a world of enhanced engagement with Directlink.

Empowering Modern Banking

In the fast-paced digital age, Directlink brings to you a platform that resonates with today’s banking needs. Our platform is more than just software; it’s a transformative toolkit designed for community banks and credit unions.

Benefit Driven Design

At the heart of Directlink lies a commitment to meaningful advantages for both your institution and its customers. It’s not merely about integrating cutting-edge technology; it’s about leveraging that technology to yield tangible, positive outcomes. Directlink’s platform is not just about providing tools – it’s about delivering results.

Engagement

Reduced Costs

Loyalty

Man sitting with laptop on lap, holding credit card, and smiling.

Boosted Engagement

Dive deeper into the customer journey. With Directlink, not only can you encourage more frequent interactions, but you can also make each of those interactions more insightful and valuable. Through personalized communication channels and relevant content delivery, you can foster deeper connections and ensure that customers always find what they’re looking for.

Reduced Operational Costs

Efficiency is the name of the game. Our platform’s smart automation capabilities ensure routine tasks are handled swiftly without manual intervention. This leads to faster response times, reduced staffing requirements for basic queries, and overall operational cost savings. The result? Resources that can be better invested in innovation and growth initiatives.

Enhanced Loyalty

Trust and reliability form the foundation of loyalty. By offering a seamless and efficient banking experience consistently, Directlink helps in fortifying the bond between your institution and your customers. Personalized interactions, real-time support, and a platform that understands and anticipates needs all contribute to a sense of being valued, ensuring customers remain loyal and become advocates for your services.

Intelligence at your fingertips.

Natural Language Processing (NLP)

Parse through human language (text). Understand natural sentence structures versus simple keywords.

Intent Recognition

Understand what the user is requesting, even if phrased unexpectedly. Critical to avoid roadblocks in the experience.

Fulfilment

The ability to pull data via web services or databases using APIs, run conditions and inform the dialog manager.

Voice Optimized Responses

Engage in conversation in a humanlike manner and show emotion to deliver an optimized experience.

Dynamic Text to Speech

Convert written text to natural-sounding speech and vice versa, support various languages, voices, and accents.

Machine Learning (ML)

Learn how to better respond to the user by analyzing human input, improving intent recognition and optimizing interactions.

Entity Recognition

Understand that some text refers to informative categories such as “how much” = balance. Needed for complex commands.

Contextual Awareness

Ability to follow conversation history, translate, recall and memorize information from conversation to conversation.

Directlink isn't just a platform

it’s a promise of elevated service, operational efficiency, and unwavering loyalty. Embrace the future of banking where every interaction is optimized for the best possible outcomes.