Seamless Transition From AI to Live Agents

When the complexity of a conversation surpasses AI’s capabilities, Directlink ensures the customer interaction transitions seamlessly to a human touch.

Live Chat

Engage in real-time, sharing images, documents, and more. With a history of AI chats at their disposal, our live agents have the full context, ensuring no conversation detail is lost in transition.

Video & Voice

For moments that require a more personal touch or intricate explanation, dive into face-to-face video interactions or voice calls. It’s not just about solving problems—it’s about building trust.


Guide customers through multifaceted tasks with our co-browsing feature. Collaborate in real time, navigating through web pages or applications. Prioritizing privacy, our co-browsing is strictly confined to your website, ensuring complete confidentiality for your members.

Seamless Transitions
Directlink ensures the customer interaction transitions seamlessly to a human touch. Our live agent digital communication platform spans across channels.

Stay Connected, Always

Directlink’s Live Agent Platform isn’t just about technology; it’s about forging connections, fostering understanding, and ensuring every customer feels valued. Transform your contact center and pave the way for unparalleled customer experiences. By providing agents with advanced tools and comprehensive data insights, Directlink equips them to perform at their best. The result? Faster resolutions, increased satisfaction rates, and a contact center that becomes your organization’s pride.

Transform Digital Banking Into A Personalized Journey
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Continuous Communication
Directlink’s platform goes beyond transactional exchanges by fostering genuine connections and nurturing rapport through a continuous communication system. This approach deepens bonds and trust with each interaction, bridging the gap between digital efficiency and the personal touch of human interaction.
Contextual Transitions
At Directlink, we ensure smooth transitions from bot to human interactions by retaining the complete context of previous exchanges, eliminating the need for repetitive explanations. This leads to efficient and empathetic conversations that enhance customer satisfaction.
All-In-One Ecosystem
Directlink’s platform offers a versatile suite of interaction modes—from chat and voice calls to video conferencing and secure document sharing—all seamlessly integrated with digital banking for a unified customer experience.
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Directlink isn't just a platform

it’s a promise of elevated service, operational efficiency, and unwavering loyalty. Embrace the future of banking where every interaction is optimized for the best possible outcomes.