When the complexity of a conversation surpasses AI’s capabilities, Directlink ensures the customer interaction transitions seamlessly to a human touch.
Live Chat
Engage in real-time, sharing images, documents, and more. With a history of AI chats at their disposal, our live agents have the full context, ensuring no conversation detail is lost in transition.
Video & Voice
For moments that require a more personal touch or intricate explanation, dive into face-to-face video interactions or voice calls. It’s not just about solving problems—it’s about building trust.
Co-Browsing
Guide customers through multifaceted tasks with our co-browsing feature. Collaborate in real time, navigating through web pages or applications. Prioritizing privacy, our co-browsing is strictly confined to your website, ensuring complete confidentiality for your members.
Seamless Transition From AI to Live Agents
Stay Connected, Always
Directlink’s Live Agent Platform isn’t just about technology; it’s about forging connections, fostering understanding, and ensuring every customer feels valued. Transform your contact center and pave the way for unparalleled customer experiences. By providing agents with advanced tools and comprehensive data insights, Directlink equips them to perform at their best. The result? Faster resolutions, increased satisfaction rates, and a contact center that becomes your organization’s pride.
We’ve all been there: the frustration of starting a conversation afresh every time there’s a transition, especially when shifting from a bot to a human. At Directlink, we’ve eliminated that pain point. Our platform ensures that every transition, from digital bot conversations to human interactions, retains the complete context of previous exchanges. This means your members are spared the annoyance of repetitive explanations, and our agents can pick up right where the digital conversation left off. The result? Efficient, effortless, and empathetic exchanges that leave a lasting impression.
Building Bridges through Continuous Communication. At the heart of every meaningful interaction is a genuine connection. Directlink understands the importance of this bond. Our platform is designed not just for transactional exchanges but for developing and nurturing rapport. Through our continuous communication system, each interaction adds another layer to your relationship, ensuring a deepening bond and trust with every conversation. In a world where digital often means impersonal, Directlink bridges the gap, marrying technology with the personal touch that only human interaction can offer.
The All-in-One Interaction Ecosystem. In the modern digital age, offering just one or two modes of interaction is no longer enough. Customers seek versatility in their engagement, and Directlink delivers precisely that. Our platform boasts a comprehensive suite of interaction modes, ranging from chats and voice calls to video conferencing, secure document sharing, and collaborative co-browsing. But what sets us apart is the seamless integration of these modes with digital banking, creating a unified and holistic experience. Whether your customers and members are seeking quick chat support, a detailed video consultation, or collaborative guidance through co-browsing, Directlink ensures that every need is met, and every interaction is smooth, secure, and satisfying.
