A New Era of Member Engagement

Empowering Credit Unions with Directlink

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Seamless Member Experience From In-Branch to Online

Today’s consumers seek convenience, flexibility, and instant support. With Directlink, you can transcend the boundaries of physical and digital, bringing that familiar in-branch warmth and expertise to your online platforms. Whether they’re on your website, mobile app, or any digital touchpoint, your members will feel right at home.

Every Channel, One Unified Experience

Your members have different communication preferences. While some might prefer a quick online chat, others might lean towards a voice call or need video. Directlink ensures no matter their choice, they’re met with consistent, high-quality service. Chat, SMS, phone, video, and beyond – every channel converges to offer one seamless, integrated member experience.

Web Chat
Telephony & Voice
Adaptable Omnichannel

EmpoweringYour Team

While Directlink enhances the member experience, it’s equally designed to empower your staff. With streamlined workflows, easy-to-use interfaces, and real-time data at their fingertips, your team can focus on what they do best – nurturing relationships and offering unparalleled service.

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Reinventing Member Service

Every interaction matters. Every question, every concern, every feedback – it’s an opportunity to strengthen the bond with your members. Directlink helps you reinvent how you serve them, ensuring they’re not just satisfied, but truly delighted with each engagement.

Your Member's Needs, Addressed
Whether it’s an inquiry about loan rates, a question about a recent transaction, or simply guidance on using a new feature, Directlink’s platform anticipates and addresses your members’ needs in real-time, fostering trust and reinforcing your commitment to their well-being.
The Power of Personalization
In the digital age, one-size-fits-all solutions are a thing of the past. Modern Credit Union members expect a tailored experience. Directlink, equipped with advanced analytics and personalization features, ensures that every interaction with a member feels unique and bespoke. By understanding their habits, preferences, and history, you can offer solutions and advice that genuinely resonate.
Feedback Loop
Understanding your members is essential. Directlink’s built-in feedback mechanisms gather valuable insights after every interaction. This constant loop of feedback ensures that you’re always in tune with member needs and can make informed decisions about future service enhancements.
Collaborative Features
Directlink promotes teamwork by allowing employees to collaborate on member queries in real-time. Whether it’s seeking a second opinion on a chat or jumping into a co-browsing session, teamwork is just a click away.
Unified Dashboard
Directlink offers a single, intuitive dashboard where employees can access all necessary tools, from chat to video calls. This eliminates the need to switch between different platforms, increasing efficiency and streamlining workflows.
Efficiency Boosted with AI
Directlink’s integration of AI ensures that members receive immediate responses to basic queries, while the more complex issues are smoothly transitioned to your human experts. This synergy between AI and human touch ensures efficiency without compromising on the quality of service.

Empower Your Team

While Directlink enhances the member experience, it’s equally designed to empower your staff. With streamlined workflows, easy-to-use interfaces, and real-time data at their fingertips, your team can focus on what they do best – nurturing relationships and offering unparalleled service.

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Directlink isn't just a platform

it’s a promise of elevated service, operational efficiency, and unwavering loyalty. Embrace the future of banking where every interaction is optimized for the best possible outcomes.
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