When the complexity of a conversation surpasses AI’s capabilities, Directlink ensures the customer interaction transitions seamlessly to a human touch.
Live Chat
Engage in real-time, sharing images, documents, and more. With a history of AI chats at their disposal, our live agents have the full context, ensuring no conversation detail is lost in transition.
Video & Voice
For moments that require a more personal touch or intricate explanation, dive into face-to-face video interactions or voice calls. It’s not just about solving problems—it’s about building trust.
Co-Browsing
Guide customers through multifaceted tasks with our co-browsing feature. Collaborate in real time, navigating through web pages or applications. Prioritizing privacy, our co-browsing is strictly confined to your website, ensuring complete confidentiality for your members.
Seamless Transitions
Stay Connected, Always
Directlink’s Live Agent Platform isn’t just about technology; it’s about forging connections, fostering understanding, and ensuring every customer feels valued. Transform your contact center and pave the way for unparalleled customer experiences. By providing agents with advanced tools and comprehensive data insights, Directlink equips them to perform at their best. The result? Faster resolutions, increased satisfaction rates, and a contact center that becomes your organization’s pride.
Continuous Communication
Contextual Transitions
All-In-One Ecosystem
