Directlink | Telephony

AI-Powered Voice Banking

With Directlink, experience a new era of telephony banking — one that’s intuitive for customers and transformative for financial institutions.

An Old Favorite With A New Twist

While digital communication channels have evolved, telephony remains integral to customer interactions. In a world where customers are accustomed to digital conversations across devices, Directlink empowers financial institutions to offer this flexibility on their platforms. It’s not just about keeping up with the times; it’s about setting new standards for customer interactions.

Digital-First Customer Service

Telephony banking has stood the test of time, but in our digital age, the need for more seamless, integrated solutions is clear. Directlink bridges this gap, ushering financial institutions from a phone-centric legacy into a digital-first era.

Intelligent AI Voice

Designed to understand, adapt, and facilitate, our voice channel ensures your customers feel heard. And when the situation demands that human touch? Seamlessly transfer the call to a live agent, ensuring no context is lost and service remains uninterrupted.

OnScreen Voice

Eliminate the traditional barriers of customer support with OnScreen Voice. Customers can now initiate context-rich voice conversations directly from their device, without the need to dial and explain their issue from the beginning.

Unified Operations

Simplify your operations with our integrated platform that offers a unified agent desktop, streamlined routing, centralized administration, and comprehensive reporting. Enhance the efficiency of your team and ensure your customers always receive the best service.

Traditional IVR

For businesses seeking a robust and reliable solution for customer interaction, our traditional IVR (Interactive Voice Response) system offers an efficient and streamlined approach. Without relying on AI, this system is designed to guide customers through a series of pre-recorded messages and menu options, allowing for simple self-service tasks such as checking account balances, making payments, or routing calls to the appropriate department.

Directlink is Straightforward Easy To Implement Always Available

Our IVR is straightforward, easy to implement, and provides customers with immediate assistance, leading to increased satisfaction and reduced wait times.

Multi-lingual

+15 languages supported

High Quality Voices

+30 to choose from

Future-proof

Upgrade ready when you are

Actionable Reporting

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Directlink isn't just a platform

it’s a promise of elevated service, operational efficiency, and unwavering loyalty. Embrace the future of banking where every interaction is optimized for the best possible outcomes.