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Operations & Member Experience and Technology Conference

Connect Better & Serve Faster with Directlink

Discover how implementing Conversational AI for Voice Banking can enhance your bank’s efficiency and reduce costs.

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Partnership Spotlight

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Routine Call Cost Calculator

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Use this tool to gain insights into the financial impact of handling routine customer calls:

Estimate Costs: Calculate the annual cost of handling routine customer calls based on your number of agents, their average wage, and call distribution.

Why It Matters: Understand where your resources are going and how much you spend on routine tasks.

Explore Savings: See how automation with Directlink can reduce costs and allow agents to focus on more complex, value-added interactions.

*Routine calls include account inquiries, transaction queries, transfers and payments, and miscellaneous maintenance.

Key Features

24/7 Seamless Experience
Directlink ensures access to banking details, from balance inquiries to loan applications, anytime and anywhere.
Omnichannel Banking
From telephony, and webchat to SMS, Directlink offers a cohesive experience across all channels.
Personalized With AI
Directlink’s system grasps the context behind requests, making interactions feel personal and timely.
Core Orchestration
A seamless blend of technology and conversation, ensuring all financial systems to be accessible
Intelligent Virtual Assistants
Powered by advanced AI, IVAs offer instant, intuitive, and multilingual interactions with members.
All-In-One Management
A unified platform offering streamlined interaction flows and empowering every team member.
Affordable & ROI-Driven
Directlink delivers a 3-5X ROI within 12-18 months, turning inquiries into opportunities.
Employee Empowerment
By handling +50% of routine inquiries, Directlink allows staff to focus on value-added engagement.

Configured To The Core

Build a smarter
contact center.

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Pre-built Banking Skills
A library of pre-built, complex skills that connect your core banking platform and other data sources and allows members to converse and transact according to their preferences.

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Inbound Calls Automated
Reduce average wait times and contact center workloads — allowing your employees to focus on higher-value tasks and work more efficiently.

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Self-service FAQs
Empower members to self-serve by accessing curated content and pre-built FAQs. In addition, our FAQ builder allows your team to create, modify, and update the knowledge base on the fly.

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First Contact Resolution
Utilize our Intelligent Virtual Assistants (IVAs) to increase first contact resolutions. Understand the what and why of a member interaction and guide them through to the finish with a digital-first member service experience.

What our clients are saying…

Check Out Our Case Studies

Beyond Business Hours: Embracing 24/7 Support
Beyond Business Hours: Embracing 24/7 Support

Telco faced a challenge: high call volumes and limited agents. Their commitment to their members led them to Directlink. Telco introduced 'Tessa', their AI-powered assistant.

The Future of Community Banking
The Future of Community Banking

This case study reveals how Directlink's platform has helped United Bank of Georgia optimize its contact center operations without sacrificing customer satisfaction.

A Digital Shift: Navigating M&A With AI
A Digital Shift: Navigating M&A With AI

Learn how CFCU Community Credit Union utilized Directlink to make their merger & acquisition process seamless for their members and easy for the CFCU CCU team.